01. WEBSITE HELP
How do I create an account?
In the home page top right corner, you will see a registration button, just click on that and fill out the simple form to get access to tons of benefits like discounts, cash, exclusive offers, and new arrivals. By the way if you register now, as a good will we’re giving you 10% off your first order and 25 Afro user creation points that you can use right away!
How do I sign up for the mailing list?
Scroll down in the home page and you’ll see a button to sign up for our mailing list, we’re giving you a treat on your first order as well!
I’m having troubles placing my order what should I do?
Well that’s highly unlikely to happen, however if you do encounter a technical problem you can always call us at +97142886504 or drop us an email at hello@afropets.com we’ll solve your issue immediately and make sure you can order right away.
Can I cancel my order?
As soon as we receive an order we process it immediately, and make sure it passes through our quality control (QC) procedures to guarantee your satisfaction and convenience, so you can’t really cancel your order online, however you can always call us at +97142886504 or drop us an email at hello@afropets.com to process the cancelation
03. RETURNS & EXCHANGE
Can I return my order?
If you’re not satisfied with your product, we’ll understand
You can give us a call on +97142886504 or drop us an email at hello@afropets.com to let us know more, and for us to process your refund.
How can I exchange my product?
In case you want to make an exchange for your product, send us a message on WhatsApp or from our Contact page.
02. SHIPPING & DELIVERY
Where do you ship to?
We ship to Dubai & Sharjah at the moment, we’re going to unlock other emirates soon. Stay tuned for updates on social media.
How long does shipping take?
Same or next day delivery, trust us as soon as we get your order, our staff will be preparing your order as fast as they can, we’ll keep you updated so you’re aware of the progress.
How much does shipping cost?
We offer free delivery on all our products, as soon as you sign up you’re eligible to be in our Afro Pets reward program which entitles you to free delivery, we have a minimum spend though which is AED 25.
Where is my order shipped from?
Your order is shipped from the nearest Afro Pets store in your area, assume you’re living in Jumeirah, then your items will be shipped from our Jumeirah branch to ensure quick & convenient delivery.
Which courier is my order shipped with?
Afro Courier! We don’t like depending on other delivery platforms, we want to make sure you receive the same Afro experience at home.
How can I track my order?
As soon as you place an order whether it’s for delivery or grooming service you’ll get an SMS & email to stay updated on your order, and don’t worry we value your privacy and won’t spam you with updates and useless phone calls, however if you or your doggo really can’t wait then just drop us a message on WhatsApp with your shipping code, we’ll reply immediately.
I made a mistake with my address, what can I do?
Don’t worry we got you covered, just send us a message on WhatsApp and we’ll update your address immediately, also you can access your account online and go to address info to update your new address.
04. LOYALTY POINTS
How does the point system work?
It’s quite simple for every 1 AED spent on our website you’re going to get 1 Afro Points so for example if you buy a dog food for AED 295 you get 295 worth of Afro points.
How do level up and reach a higher reward rank?
You need to reach specific points on each level in order to rank up, you can visit our loyalty reward page for more info.
How do I redeem my vouchers?
You can redeem your vouchers by going to your account, and accessing your reward point page, you’ll see your point progress from there, if you unlocked a voucher then click “Redeem Voucher” the amount should be automatically credited to your account.
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